Urgence

Site down? I step in within 4h.

Site unreachable, hacked, white screen, payments failing: every minute counts. Immediate diagnosis and intervention within 4 business hours — no endless quote process, no ticket left hanging.

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5,0/5 · 65 verified reviews 50+ projects shipped 10 years
  • Immediate diagnosis and intervention within 4 business hours, no endless quote process.
  • No commitment: you only pay for the intervention actually carried out.
  • Clear report after resolution: root cause identified, fix applied, recommendations to prevent it happening again.
  • Works with all e-commerce platforms (PrestaShop, WooCommerce, Shopify...) and any hosting provider.

Create an emergency ticket

Response within 4 business hours. For the most urgent cases, prefer WhatsApp.

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A store that's down means revenue lost by the minute and a damaged image with customers hitting an error. This emergency service is built to get straight to the point: I take charge of the problem as soon as you message me (WhatsApp or the form below), diagnose live on your environment, and step in without waiting on a quote back-and-forth for the most critical cases (site down, active hack, broken payments). An emergency is handled in a strict order, and reversing it makes things worse.

First restore service, falling back to a backup if needed. Then understand what happened — otherwise the failure returns. Finally fix the cause and document it.

The most common cases: an update that breaks a module, a site compromised after months without patches, a saturated database, hosting that gives way under a spike. Most would have been avoided by maintenance, from €149 a month.

Features

What you get.

01

Response within 4 business hours

Message received, diagnosis started. No call center, no ticket sitting for three days.

02

Hacked / infected site

Cleanup of injected code, closing the exploited vulnerability, rotating compromised credentials, checking no backdoor remains.

03

Site down / critical error

White screen, 500 error, unreachable database: identifying the real cause and getting you back online, not just a cache refresh that hides the problem.

04

Broken payments

Payment module throwing errors, unresponsive Stripe/PayPal webhook, orders not validating: end-to-end diagnosis until service is restored.

05

Direct WhatsApp

One message, a screenshot, a link: the fastest way to kick off the diagnosis without going through a form.

Method

How we proceed.

01

Contact

WhatsApp or the form below: describe the problem (error message, screenshot, affected URL).

Immediate
02

Diagnosis

Access to your hosting/admin, identifying the real root cause (not just the visible symptom).

Within 4 business hours
03

Fix

Direct fix for critical cases, or an immediate quote if the fix requires a larger piece of work.

Depending on severity
04

Follow-up

Checking the problem doesn't come back, plus recommendations to prevent it happening again (often: switching to monthly maintenance).

72h
Real cases

A few examples.

Hacked store back online in 3h

Malicious code injection detected and cleaned, XSS vulnerability closed, store operational again with no data loss.

Total outage on a Sunday night

Corrupted database after a failed manual update: restored and back online by the end of the evening.

FAQ

Frequent questions

How much does an emergency intervention cost? +
Diagnosis + intervention within 4 business hours: starting at €150. If the fix requires more than a quick repair, a quote is proposed immediately after the diagnosis, before any additional billing.
Do you work evenings or weekends? +
For truly critical cases (site down, active hack), message me on WhatsApp: I do my best to step in quickly even outside regular hours. It's not a guaranteed 24/7 service, but I respond fast.
Do I need to already be a BoostMyPresta client? +
No. This emergency service is open to anyone, client or not. Clients under a maintenance contract are naturally prioritized.
How do I avoid this happening again? +
The vast majority of emergencies come from a lack of maintenance (updates not done, no backup, no monitoring). A monthly maintenance contract starting at €149/month covers exactly that prevention.
See also

Related pages.

PrestaShop Updates PrestaShop Expert France SEO & Performance Full audit
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